IT Support Blog
News and info on IT Services
We know its hard to make sense of all the options available when it comes to IT. We can keep you posted on the latest trends and info with our IT Support Blog.
We know its hard to make sense of all the options available when it comes to IT. We can keep you posted on the latest trends and info with our IT Support Blog.
If you run your own law firm, you understand that it isn’t easy dividing your energy into two sectors which include; focusing on keeping your law firm productive, and trying to fix issues that arise with your IT services. You might not always understand the software required to run billing and accounting needs, or how to properly fix an issue occurring through your network. Just like your law firm needs 100% of your attention in order to succeed, so does your IT; that’s where outsourcing your IT services comes in.
By outsourcing your IT, you are getting an all-in-one package deal; IT professionals will work for you around the clock and keep your law firm IT services up and running smoothly. In areas you may not be experienced in, they will be; they bring many things to the table including IT experience, resources, and professionalism. Many outsource IT companies focus on keeping your company productive, preventing issues from occurring when possible, and avoiding the old break-fix method. This is important to your law firm, you have lots of clients who depend on you and your attention needs to be focused on providing them with the best possible service while still maintaining a properly functioning IT for when you need it.
Benefits of Outsourcing Your IT:
Time is essential when it comes to law firms; you want your time to be divided properly by focusing on what’s important. Outsourcing your IT services allows you to excel in all other areas of your law firm, bringing in more profit and increasing your professional reputation.
Call us or email us to start outsourcing your IT services today. As your trusted legal IT experts, we will help get you set up so you can get back to building a reliable and professional reputation in your law firm.
If you are still relying on an employee within the business to fix issues you are having with your IT, you’re denying your business the chance to perform at its 100%. By outsourcing your IT to the professionals, you are adding so much more value to your business and here are some reasons why:
1. You’re leaving it to the professionals
By relying on an employee who is not qualified when it comes to IT, you’re not assuring the problem is fixed, or if it’s even done right. This can bring on some serious complications in some cases; turning small issues into bigger issues, and allowing them to re-occur. Outsourcing your IT is leaving it to the professionals who know what they are doing, and can keep your business up and running smoothly. Most IT professionals concentrate more towards on keeping your IT running and preventing issues before they occur, then just the standard break-fix method. You can lower your downtime and keep it that way ensuring your business stays productive.
2. Saves You Money
Aside from the obvious of saving money by reducing downtime, you can also be saving money by outsourcing rather than having a professional sit around in your business waiting for an issue to come along. Outsource IT businesses are equipped to keep your business up and running with 24/7 support; fixing problems when you aren’t even aware, or even sleeping for example. Rather than spending endless amounts of money for someone to just fix problems when they happen, causing you to lose even more money for downtime, or paying for their benefits and vacation/sick days, leave it to an outsource IT company to provide you with around the clock guaranteed support for a fixed monthly price.
3. Around the Clock IT Support
By outsourcing your IT, you are paying for around the clock professional IT support. Experts are always working for you making sure your business is functioning properly and preventing issues from causing you downtime. They work both remotely and onsite; most of your IT issues can be fixed through your network, but if it is more complicated or physical, they will send a professional to your place of business to fix it as soon as they can.
Outsourcing your IT to professionals lets you focus on what’s important and running your business as bet as you can. You aren’t expected to run a business and be a professional when it comes to your IT, that’s why it’s important you hire an expert and make sure your IT is getting the care it deserves.
Check out this great infographic from Magiclogix. Click on the graphic below to expand.
Have you heard about Heartbleed?
Google and security firm Codenomicon recently released details about the dangerous security flaw, also known as Heartbleed, in OpenSSL Web servers. OpenSSL is used to secure communications between servers and clients on the Internet. Heartbleed enables hackers to access websites and steal sensitive data from affected versions of OpenSSL.
If you’ve already heard about Heartbleed, you’ve probably applied the patch and changed your passwords for all of your online accounts. If not, it’s imperative to contact your local IT Company to apply the patch on all computers in your office. Also, change your passwords immediately! Your sensitive information, including passwords and credit-card numbers, is at risk for theft.
Check Your Favorite Websites for Heartbleed Vulnerability!
Heartbleed impacts a variety of common websites. If you haven’t checked for vulnerability, your sensitive information could be at risk. Here’s a few tools to check your favorite websites:
You can also check CNet’s list of websites that have been patched to prevent the security flaw from stealing information. If you’re visiting websites on this list, contact the company to ask if they’ve patched their software and installed new SSL certificates. Once you’ve verified this, change your passwords to protect your sensitive information.
Delete Your Web Browsers’ History, Cache, and Cookies to Remove Saved Passwords!
Once you’ve verified your favorite websites and changed your passwords, delete your web browsers’ history, cache, and cookies to remove saved passwords. While this is time-consuming, it’s critical to protect your sensitive information. Also, review your bank and credit-card statements for suspicious activity. Heartbleed enables hackers to access websites and steal financial information. If you do notice suspicious activity, call your bank to report the activity.
To learn more about Heartbleed, give us a call or send us an email. As your trusted IT security team, we can help you stay up to date on the latest threats to your information security.
On April 8th, 2014, Google and security firm Codenomicon released details about a security flaw in OpenSSL Web servers. The security flaw, also known as “heartbleed”, enables hackers to access websites and steal massive amounts of data from vulnerable versions of OpenSSL.
Warning: Heartbleed Impacts Websites Potentially Used by Your Employees
As a business owner, it’s critical to take action immediately to prevent data loss and/or theft. Heartbleed impacts a variety of common websites potentially used by your employees, including the following:
And that’s just the beginning! An estimated two-thirds of Web servers use OpenSSL, which means Heartbleed could impact social networking websites, company websites, commerce websites, and even government websites. While these websites are commonly used, employees must be extremely cautious. Heartbleed allows cybercriminals to access and steal passwords, healthcare data, and banking information.
Now you’re probably wondering, “what can be done to protect confidential information while using affected websites?” We’ve downloaded Fixed OpenSSL to prevent data loss and/or theft resulting from Heartbleed.
Please Contact Us To Help Secure Your Confidential Information
The fix must be installed on your operating systems, networked appliances, and software to secure your confidential information. Please contact us so we can install the fix for all users in your office.
To learn more, give us a call or send us an email. We can help you stay protected against the latest security threats.
Cybercriminals are taking advantage of your curiosity with the latest telephone scam! If your telephone rings and the call appears to be from area code 473, don’t answer the call. This scam, designed to charge you outrageous rates for answering the phone, has been around for years. And it’s striking again so beware.
Many victims believe the area code 473 is domestic, however, it’s not. The area code 473 is actually signifying an international call, which will be extremely expensive to answer or call back. In fact, cybercriminals ensure the number appears as a premium service number, so you will be charged $20+ for the first minute after answering the phone. So what kind of tactics are used to make sure you answer the phone?
Both of these tactics are used to lure you into their scam. This scam primarily targets victims throughout the United States. The cybercriminals responsible for this scam tend to avoid using Canadian numbers. If your phone rings from the area code 473, don’t fall victim to your curiosity. As they say, curiosity killed the cat, but in this case, curiosity leads to a shocking phone bill!
The Evolution of the “Ring and Run” Scam
Prior to the wide-spread popularity of the Internet and cellphones, 900 numbers and pagers were incredibly popular. The “ring and run” scam used these numbers to call victims, however, people discovered the scam and avoided answering or returning calls from 900 numbers. The extensive amount of new area codes has led to an increase in “ring and run” scams. It’s difficult to recognize the difference between a domestic number and an international number.
You can stay safe by avoiding phone calls from the following international area codes:
For a more extensive list of international area codes used in this scam, visit http://www.forbes.com/sites/josephsteinberg/2014/02/01/dont-return-calls-from-these-area-codes-its-a-scam/.
To learn more about the “ring and run” telephone scam, give us a call or send us an email. We can help you stay up to date on the latest scams targeting your area.
In a recent survey on “Apple in Law offices 2013” conducted by Clio, a cloud-based practice management solution, Apple products are becoming a lawyer’s number one choice in the mobile workforce throughout North America. There are quite a few reasons why lawyers are choosing to go with the iPhone and the iPad, Apple realizes importance of the mobile workforce in an industry that works around the clock, which have influenced their offerings and applications to be focused towards keeping law firm’s productive at all times. Clio focuses on helping lawyers make great use out of their technology; therefore they conduct annual surveys of Apple product uses by lawyers.
In Clio’s survey, they have found that in the year 2013, 74% of lawyers are using iPhones, and 67% are using iPads. With the iPad only being introduced in 2010, there has been a significant increase of every 2 out of 3 lawyers using one. This is sad news for BlackBerry having dropped from 27% to 2%. In 2013, the usages have greatly improved from iPad usage jumping from 57% to 67% and iPhone usage skyrocketing from 12% to 74%. When Clio asked lawyers why they chose to go with Apple their main response was due to product releases and OS updates, other reasons being due to reliability, security, and usability.
Apple services provide lawyers with managed apps, enterprise single sign-on, and per app VPN’s to help keep your work and email documents secure and hidden from other users. They make it easy for you to deploy books and apps you have downloaded to your employees with ease. This makes sure you all keep on the same page and use the same applications. Your Apple device is made easy to use so you don’t have to waste time calling IT service providers for help, and you can get right to work. While the survey has been conducted mainly on lawyers in solo and small law firms, it is definitely a growing trend among all law firms. If you are currently still using a BlackBerry, or Windows phone, it’s time to start re-evaluating your mobile choice and consider relying on Apply to increase your company’s mobile workforce productivity.
To learn more about the use of Apple’s technology in the law firm, give us a call or send us an email. We will provide you with added information on how to get started with Apple products in your company.
If you’re still keeping your IT support in-house, you might want to change your mind after reading why that’s a bad idea. By outsourcing your IT support, you will be choosing first class IT service providers, to keep your data private and protected, and to always have your technology kept up-to-date. More and more companies are deciding to reach out to third-party managed IT providers for the fact that it is becoming increasingly difficult to manage all data, hardware, and computing resources in-house. Third-party IT service providers understand IT is a huge contributing factor to your business and that is why they make sure your data is always kept safe in case of a disaster.
Reduce Your IT Costs:
By choosing a third-party IT service provider, you are eliminating costs for recruitment, company benefits, and on-going training by hiring in-house. Most IT service providers offer you fixed-monthly payment plans, this includes having your hardware upgraded and always kept up-to-date, and eliminates the costs for software licenses. By having in-house IT support, you are risking huge costs in downtime and loss of productivity by having your staff try to solve problems they know nothing about.
Focus on What’s Important:
While running your business, you need to have your attention directed to your staff, costs, and customers. That is how IT service providers help you; they take care of the IT perspective so you can give your 100% to growing and supporting your business and not troubleshooting software, hardware, or user issues.
When you have your employees constantly being distracted from their primary roles to deal with IT issues, there is a loss of productivity which leads to loss of profit. By hiring an IT service provider, you will have access to a live help desk technician at any time that will diagnose your issues quickly and fix the problem. This leads to speedy problem resolutions, reduced downtime and lets the rest of your employees focus on their primary roles.
With technology constantly changing at a fast pace, it’s hard for someone who is unqualified to keep up. Hiring an IT service provider will always keep you updated with the newest software upgrades on a fixed-monthly payment. This eliminates need for always paying for hardware upgrades and software licenses; also the time wasted updating your own technology. Professional IT service providers have accreditations and partnerships with leading technology providers such as; Microsoft, Sage, Cisco, and Avast. The technology aspect of your business will always be improved. They also offer disaster recovery plans which will keep your data safe and secure on offsite databases to prevent data loss due to disasters.
Hiring Your Own Staff:
Hiring your own staff is very time-consuming and expensive. Also, without a technical background, it’s hard to find someone who is properly equipped with the tools and skills your IT requires. Professional IT service providers have highly trained specialists on hand with all the latest industry qualifications. Forget about stress of hiring the unknown and put faith into professionals who are always up-to-date with a knowledgeable skill set.
Legal Research That Fits in Your Pocket
Alas, a new way of doing legal research that doesn’t require carrying around big heavy books everywhere you go. If you’re an iPad or iPhone user, you’ll be happy to know you can do most, if not all, your legal research by downloading an app. With hundreds of law apps, you’ll have a fast growing library of legal research apps at your disposal anytime you want and wherever you want. These apps range from affordable to free, they also give value to an iPad if you’re a lawyer. Research is important to all lawyers, all the time. Why not make it easier and have access to this research anytime you need it. How convenient!
Although there are hundreds of legal research apps, we’ve chosen a few with reviews to give you an idea of what they’re all about:
Microsoft unveiled the Windows Phone 8.1 Update at the Build Conference in San Francisco. The update brings a variety of new features to the mobile operating system. Cortana, Microsoft’s new personal digital assistant, is one of the most exciting new features.
The new feature allows the Windows Phone OS to compete against iOS and Android devices. Similar to Siri and Google Now, Cortana responds to an extensive array of voice commands. For example, Cortana can perform the following tasks:
Cortana, which is in beta at the moment, goes above and beyond the typical personal digital assistant. The feature is powered by Bing and has the ability to access third-party services, including Yelp. At the Build Conference, Cortana was able to search for a restaurant and provide a phone number to make reservations.
In addition, Cortana has a “Notebook” that allows you to block or grant permission to access personal information from your email, contacts, and interests, in order to provide personalized recommendations and suggestions for you.
The feature is expected to arrive in the U.S., followed by China, Canada, and the UK in late 2014. For other countries, the feature will be available in 2015.
To learn more about the Windows Phone 8.1 Update, give us a call or send us an email. As your trusted Microsoft partner we can help you stay up to date on the latest features in the Windows Phone OS.